CLIENT CARE — GUARANTEE
WE WANT YOUR KAHŌ EXPERIENCE TO FEEL RIGHT.
If something isn't right with your order, our Concierge team is here to help.
RETURNS
ELIGIBILITY
Returns are accepted within 14 days of delivery, provided the product is unopened and unused, with the hygiene seal intact.
RETURN WINDOW
You have 14 days from the date of delivery to request a return. Requests made after this window cannot be accepted.
PRODUCT CONDITION
The flacon must be unopened, unused and returned in its original packaging, with the hygiene seal intact. Opened or used products are not eligible for return.
PROCESS
Email KAHŌ Concierge at hello@houseofkaho.com with your order number. We will confirm your return and arrange pickup or share return instructions. Your refund or exchange is processed once the returned product is received and inspected.
EXCHANGES
Exchanges follow the same 14-day window and condition requirements as returns. Contact Concierge and we will arrange a replacement of equal value, subject to availability.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive the wrong product, contact KAHŌ Concierge at hello@houseofkaho.com within 48 hours of delivery.
CLAIM WINDOW
Please report damaged or incorrect orders within 48 hours of delivery, so we can resolve them immediately.
REQUIRED INFORMATION
Your order number, and clear photographs of the product and its packaging exactly as received.
REFUNDS
Refunds are issued to your original payment method within 5–10 business days of the returned product being received and approved.
IMPORTANT NOTICE
This policy applies to orders placed through the KAHŌ online store. If anything about your order is unclear, contact KAHŌ Concierge before requesting a return — we are here to help.