Refund policy
Our promise
Fragrance is a personal-care product, so for hygiene reasons we can't accept returns of opened or used items, or returns because a scent wasn't to your taste. But if something goes wrong with your order, we'll make it right.
When we replace or refund
• The product arrived damaged or broken.
• The bottle arrived leaking.
• You received the wrong product or a missing item.
How to request a replacement or refund
• Contact us within 48 hours of delivery at info@houseofkaho.com or on WhatsApp +91 90999 63399.
• Share your order number, clear photos of the product and packaging, and an unboxing video showing the sealed parcel being opened.
• Once we've reviewed your request, we'll send a replacement or issue a refund to your original payment method. We'll confirm which, and the timeline, when we approve it.
Requests made after 48 hours, or without an unboxing video, may not be eligible.
What we can't accept
• Opened or used products in good condition.
• Change of mind or scent preference.
• Damage caused after delivery, for example oil spilled while hanging or handling.
Cancellations
Need to cancel? Contact us as soon as possible. We can cancel and refund orders that haven't been dispatched yet. Once an order has shipped, it can't be cancelled.
Contact
House of KAHŌ · Seranova Enterprise LLP
1st floor, Rivera Wave, Rajkot, Gujarat 360005, India
info@houseofkaho.com · +91 90999 63399